Postage and Breakages
RETURNS AND REFUNDS
Stuart Wiltshire Glass offers the finest handblown art glass creations. Hand blown glass will never be identical only similar, it is impossible to recreate an absolutely identical piece, handblown glass may reveal slight imperfections, in the form of air bubbles which have become trapped when blowing the glass or pontil and hand tool marks, glass pattern and colour irregularities, or even a slightly asymmetrical form, these irregularities reveal that a skilled human hand produced the glassware, rather than a mass producing machine.
Please remember that insubstantial variations in shape, size, colour compared to the catalogue photograph or art displayed in the studio gallery are not production defects but are typical of the handcrafted production of Stuart Wiltshire glass.
All per-ordered commissions are non returnable as each creation is specially made for the individual customer, each piece is unique and unrepeatable and no two pieces are ever identical.
Every creation travels protected securely in recycled boxes fragile marked packaging. Receiving a broken creation is therefore a very rare occurrence, although it is not impossible to avoid an occasional breakage while in transit, due to the nature of the product. If you have received what appears to be a damaged package do telephone Stuart in the first instance before unwrapping the package for further instruction if you have unwrapped your package and found the item broken inside, please contact Stuart Wiltshire Glass out contact information can be found at the top of the website.